In July I took my Subaru in for a minor service for the first time, recommended by a close friend, and during the service they recommended a couple of repairs, one of them being front brakes. I had them do the service which included machined rotors. I was getting a strange grinding type noise from the brakes and decided to give it 3 or 4 weeks to see if it would go away (there was never any issue with braking), it dd not. So I took the car back and they replaced the brake pads (no charge, of course). I am happy with the courtesy and reception to fix the issue. I will return for future service.